Refund policy
If something isn't right with your order, call us at (915) 236-1010 or email sales@dulceria915.com. We're a small family business, and we'll make it right.
Damaged, wrong or missing items
If your order arrives damaged, or something is wrong or missing, let us know within 7 days of delivery and send a photo. We'll send a replacement or give you a refund. You won't need to ship anything back.
Candy, snacks and drinks
Food items are final sale and can't be returned, for safety reasons. This doesn't apply to damaged, wrong or missing items, which are covered above.
Heat and melting
We pack every order with care, but we can't control delivery temperatures. We're not responsible for chocolate or other candy that melts after it's delivered. During hot months, we recommend picking up in store or choosing faster shipping.
Party supplies and other non-food items
Unused items in their original packaging can be returned within 30 days of delivery. Contact us before sending anything back. Return shipping is paid by the customer unless the item was wrong or damaged.
Custom piñatas and made-to-order items
Custom orders require a non-refundable deposit. Custom items are final sale and can't be returned.
Rentals
Rental bookings, deposits and cancellations follow our rental terms. Ask us when you book.
Refunds
Approved refunds go back to your original payment method within 2 business days of approval. Your bank may take a few extra days to post it.
Contact us
Dulceria 915
3117 McRae Blvd, Suite D, El Paso, TX 79925, USA
(915) 236-1010
sales@dulceria915.com